Privacy Policy

Q-Auto L.L.C ("we", "us") operates the Q-AUTO Requestor mobile application for facility maintenance requestors. This policy explains what we collect and how we use it.

• Account information: name, work email, role, and facility identifiers assigned by your organization.
• Maintenance requests: descriptions, photos, asset references, and status updates you submit.
• Device information: push notification tokens and basic device metadata needed to deliver alerts.
• Usage data: app interactions required to operate and secure the service (e.g. authentication events).
• AI Assistant (optional): if you opt in to Josephine, the messages you type, optional photos you attach, and recent messages in the same conversation. Do not include sensitive personal information unless required for your maintenance request.

The optional AI assistant helps you report maintenance issues and ask questions about your requests. We do not send any data to a third-party AI service until you review an in-app disclosure and tap "I agree — use AI Assistant."

• What is sent: chat text you enter, optional photos you attach, and recent conversation context needed to generate a reply.
• Who receives it: Q-AUTO servers operated by Blox Solutions INC (infrastructure for Q-AUTO Requestor). Those servers call OpenAI's API to generate assistant responses. OpenAI processes content as a subprocessor under our instructions and contractual safeguards comparable to ours.
• How we use it: only to answer questions about your maintenance requests, help you report issues, and explain app features—not for advertising or cross-app tracking.
• Storage: chat history may be stored in your Q-AUTO account while you use the feature.
• Your choices: decline or withdraw consent anytime in the app under Account & Privacy → Josephine (AI Assistant) → Turn off. Logging out also clears AI consent on shared devices. You must opt in again before sending new messages.

• Authenticate you and provide access to maintenance request features.
• Route, track, and notify you about work orders you create.
• Send push notifications about request status changes (if enabled).
• Improve reliability, security, and support for the app.
• When you opt in, power the optional AI assistant (see AI Assistant section above).

We do not sell your personal information. Data is shared with authorized personnel at your facility (technicians, managers) as needed to fulfill maintenance requests, and with infrastructure providers (hosting, authentication, push delivery) under contractual safeguards.

If you use the AI Assistant, chat content you send is also processed by OpenAI via our servers as described in the AI Assistant section. We require subprocessors to protect data consistent with this policy.

Account and request data is retained while your account is active and as required for operational, legal, or audit purposes. You may request account deletion in the app (Account & Privacy) or by contacting support@q-auto.com.

• Manage notification preferences in the app.
• Delete your account from Account & Privacy (requestor accounts).
• Enable or disable the AI Assistant under Account & Privacy (opt-in required before any chat data is sent to OpenAI).
• Contact us to access or correct account information.

Questions about this policy: support@q-auto.com